1. What are my rights if a sailing is delayed ?
The EU regulation provides a compensation for passengers in case of delays calculated as a percentage of the ticket price (without fees and taxes) according to the theoretical length of the journey.
You will not be entitled to any compensation where the delay is caused by weather conditions or extraordinary circumstances endangering the safe operation of the ship (see force major, EU 1177/2010).
Detailed compensation schedule:
| Duration of the scheduled sailing...... |
| Delay at arrival |
Less than 4 hours |
4 to 8 hours |
8 to 24 hours |
| Less than 1 h |
25% |
0% |
0% |
| Less than 2 h |
50% |
25% |
0% |
| Less than 3 h |
50% |
25% |
25% |
| Less than 4 h |
50% |
50% |
25% |
| Less than 6 h |
50% |
50% |
50% |
| Less than 12 h |
50% |
50% |
50% |
The compensation can not exceed the ticket price without fees and taxes. The claim should be submitted within two months from the date of the scheduled sailing.
