Booking conditions

Sea-freight bookings can be made on our site.
If the desired crossing is not available on our website, please contact us by mail so that we can check your request or offer you an alternative.

Trucks without a driver : concerning trucks without a driver, booking deadlines are not the same :
- Concerning departures from Tuesday to Saturday, reservations need to be made the day before departure at 12:00 the latest.
- Concerning Monday and Sunday departures, reservations need to be made on Friday at 12:00 the latest.
- Concerning departures on bank holidays, reservations need to be made 48 hours before departure.

Beyond these time limits, boarding cannot be guaranteed.

Vehicles traveling under controlled temperatures : Please declare your electric connection needs while booking your crossing. 32A/50 - 60Hz/400V connection. Vehicles which are not in accordance with these connections may not be accepted for boarding.

Specific transport:
We also offer specific types of transport. This type of transport is available on demand:
- Transport of merchandise under controlled temperature
- Exceptional transport of outsize vehicles
- Transport of dangerous substances
- Unaccompanied freight (truck without a driver)
- Transport of live animals
- Knackery


Check-in and boarding

Online registration : before boarding, you need to check-in and declare your transported merchandise. Let us remind you that online registration needs to be done:
- At least 4 hours before departure .

If a truck is not registered in the allocated time, it will lose its priority during boarding.

Boarding : The boarding deadline is one hour before departure for trucks accompanied by a driver and 2 hours before for unaccompanied trucks.

Placement on board :
Once on board, we secure your equipment with chains.
The placement of vehicles on board is determined by the officer responsible for loading.


Cancellation / date change

In case of a total or partial cancellation, freight tickets are subject to the following charges (calculated on the cost of the ticket excluding taxes):
20% up to 48 hours before departure
50% up to 24 hours before departure
100% the day of departure. These tickets will lose their validity.

From Italy/Sardinia:
20% up to 24 hours before departure
100% the day of departure. These tickets will lose their validity.

If you need to change the date , tickets are modifiable :
- without charge up to 24 hours before the departure date on the original ticket
- with a 30% charge the day of departure