When booking, please inform us if you are a disabled passenger: we have adapted cabins on most of our ferries. Moreover, in order to facilitate your access on-board (access to an elevator...), please contact a port authority staff member prior to boarding operations (at least one hour before departure).
Proof of identity - Identity control
In compliance with the ISPS regulations (International Ship and Port Facility Security Code) at any moment at the ports or on board, identity controls of passengers and tickets may take place. Please make sure you always carry the following with you : ticket confirmation, proof of discounts and valid ID documents.
For security reasons, before your departure, you need to provide us with identity information for each passenger.
Ticket changes - Last-minute purchase
You may change your ticket online; you just need to give your ticket number or the name of the ticket holder. Should you be unable to change your ticket online, you may do so at the port of departure or at one of our drive-in mobile sales counters. You may also change the date, time or destination of a crossing and change, add or delete the service of your choice (according to availability). Any differences in fare may be paid directly by credit card. You can also buy your ticket online, at the port of departure or at one of our drive-in sales counters, right up to the last minute (according to availability).
Luggage and carried objects
Passengers are allowed to take hand luggage on board free of charge. Luggage containing a passenger’s personal belongings can be carried in suitcases, boxes or similar containers which are not bulky. Their measurements should not exceed the following: 200 cm in height, 100 cm in length and 50 cm in depth.
Health - Pregnant women
Any kind of specific health needs to be declared while booking your ticket. The company may refuse passengers in need of medical assistance during the crossing. This is because the ship's doctor can only provide assistance in case of emergencies.
If a passenger supplies a medical certificate in due form attesting to the fact that the passenger does not need medical assistance during the crossing, the company will be able to board the passenger, declining all responsibility concerning him or her.
Women more than 6 months pregnant are obliged to have with them a medical certificate authorizing them to travel to show to staff on board when asked.
In case of a high-risk pregnancy, irrespective of the month of pregnancy, the passenger will have to present a medical certificate enabling her to travel.
Please give us, while booking your crossing, your mobile number and possibly your landline phone number at which we can reach you to inform you in time of any consequential time changes.
We can also contact you via SMS.
During the crossing, you won't be able to access your vehicle. Take all the belongings you will need on board (all our ferries are air-conditioned).
Concerning parking, remember where your parking space is, put the hand-break on, put the car in gear, do not activate your audible alarm, make sure your lights are off and lock your car doors and boot before leaving your car.
Do not leave any perishable objects or food in the car during the crossing (the temperature in the garages may be high).
Mobile coverage on board
Our ferries are equipped with the GSM net of TIM@Sea.
As soon as the service is available a symbol appears on the screen of your phone.
You may use your mobile phone during the entire time of the sailing. The charge applied to your mobile account will be determined by your own mobile operator.
Lost and found objects
If you have forgotten or lost objects on board, please address the information desk during the crossing. After the crossing, use our online form to declare a loss. Objects of no values will be kept for 2 weeks, others will be kept for 1 month.
The company declines all responsibility in the case of damaged objects.