FAQs

Do I need any ID documents for embarkation?

You need to bring along your valid ID documents (ID card, passport) as well as proof for discounts. For small children and children who do not possess an ID card you may present the family book in order to prove your relation to the child. For security reasons, you need to submit information about the ID documents of each passenger prior to departure.
ID checks and controls are carried out systematically in the ports and on board.

Are there security measures at the ports?

There are security measures at all ports of departure and they were increased in recently. Together with the port authorities we implement the existing security terms and regulations.
We remind you that it is strictly forbidden to carry any kind of weapon and dangerous materials such as explosives, gas, gasoline or other inflammable materials (see General terms and conditions).
Such goods found in security controls will be confiscated without any right to claim compensation or a refund.

My child is a minor. Can he/she travel unaccompanied?

Unaccompanied children under 16 years old are not allowed to travel on their own. They have to be under the permanent supervision of their parents or another responsible adult on board.

My child will travel on the ferry with family members without me. What conditions do I have to respect?

On French routes the ticket and ID documents of the child are sufficient. For international crossings, children under the age of sixteen travelling with adults other than their legal representatives (parents, guardians) must have an exit permit issued from the parents' residence authority and a copy of their passport in addition to ID documents.

How do I get to the port?

Under the heading "Plan your trip" you will find "The ports" with an access map for all our ports.

When do I have to board?

If you are a foot passenger you should arrive no later than 30 minutes before departure. If you are travelling in a vehicle you should arrive at least 1 hour before departure. If you arrive late Corsica Ferries reserves the right to refuse boarding.

I have booked the NAUTEL Offer. When do I have to be at boarding?

You may board between 20:30 and 22:00 and have dinner on board; our bars and restaurants will be open when you arrive.

There are several of us travelling together in one car. Is there an option for a single person to the car while the others board on foot?

If one or more passenger(s) would like to board on foot while the car is at embarkation you just need to book our "Express Boarding" service. We also offer our "Top Position" service: in addition to "Express Boarding" for passengers, the driver will be able to park the car at embarkation at the front of the ship in order to enable a speedy disembarkation! These 2 services will be offered to you during the booking process if they are available.

I have lost my ID documents; how do I board?

It is important to make sure you have the necessary ID with you: national identity card, passport or driving licence (France only).
Should you lose one of these documents, a certificate of loss issued by the appropriate police authority will allow you access to our identity controls.

The weather forecast is bad, how do I know if my crossing is maintained and at what time I need to board?

Departure times may be changed at the last minute should weather conditions change.
Should this be the case you will be contacted by text message or email. We therefore advise you to regularly consult your email inbox (including your junk mail) and your text messages. We also remind you that you must arrive at least 1 hour before departure.
You may also consult the vessel’s departure status online at all times (giving your name and reservation number).

I have forgotten to update changes to the category and/or dimensions of my vehicle (I have added a roof box/bike carrier etc.); can I still board?

In accordance with our general conditions of sale, it is vital to give the exact dimensions, model and make of your vehicle when making your reservation. The overall dimensions of the vehicle are taken into account when calculating ticket prices. All vehicles over 5 metres in length and/or 1.90 metres in height and/or 2 metres in width must be declared when making a resesrvation and are subject to a fare supplement. Should you forget or omit to mention these dimensions, Corsica Ferries reserves the right to refuse boarding or to charge the difference between category prices (including for the out-going journey should it have already been made).
Any supplement claimed at departure is not a penalty but a fare readjustment which takes in to account the actual size of your vehicle. Any outsize dimensions must be mentioned when making your reservation in order to avoid any inconvenience when boarding. Should the vessel be full you will be put on a waiting list and may be able to board, subject to space being available. In the case of any disagreement, our staff will be able, if necessary, to check the measurements of your vehicle in your presence.
Please make sure you have your identity documents with you.
We advise you to make any necessary changes to your reservation before boarding. Giving your reservation number will enable to you to make any changes needed.

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