Questions :Back to list of subjects
I have not received my ticket to sail to Corsica/ I would like to reprint my ticket, what do I have to do ?
Is it possible to modify the name / first name of a passenger on the ticket?
How can I modify my ticket to Corsica / Sardinia?
For any modification of standard tickets, for the modification of the registration number as well as possible tariff differences a modification fee of € 30 per sailing will be charged.
For members of Corsica Club with Gold status all modifications are free.
How can I cancel my ticket to Corsica ?
Tickets booked as Promo fares or standard fares will not be refunded in case of a full or partial cancellation.
Tickets booked as Flex fares or resident fares can be modified and are subject to the following conditions in case of a partial or full cancellation of the ticket (reimbursement is based on the ticket price without fees /taxes):
- 10% up to 1 month prior to departure,
- 20% up to 48 hours prior to departure,
- 50% up to the deadline to be at embarkation,
- 100% for tickets cancelled after the deadline for embarkation (1 hour prior to departure) or after check-in. These tickets become invalid. For the cancellation of tickets after the date was modified the first date will be considered.
In case a ticket was fully or partly cancelled and the taxes (port, regional and safety taxes) were reimbursed a cancellation fee of 3,50 € per sailing will be charged.
All reimbursement claims have to be sent by email stating the ticket number.
Tickets paid by credit card on the website or by phone will be reimbursed to the credit card used for the purchase. Tickets paid by cheque, cash or ticket offices will be reimbursed by bank transfer (please indicate IBAN and BIC).
Application for reimbursement should be made within 2 months from the scheduled date of the journey.
Reimbursement for tickets bought in travel agencies has to be claimed with the agency. They will process the claim.
Is online payment of the ticket secure?